Front End Manager

Food City (K-VA-T Food Stores Inc)•Erwin, TN

11d•Onsite

About The Position

The Front End Manager supervises the overall functions of the front end and monitors cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, and coordinates lane pick-ups. It is responsible for safeguarding store funds and enforcing procedures for cash handling, checks, deposits, banking, and armored car services. The manager maintains front-end housekeeping and supplies, supports inventory levels in the customer service area and candy racks, and ensures associates take scheduled breaks and lunches. The role also enforces company policies and applicable laws covering age-restricted products, WIC and EWIC, payment methods, rental equipment, child labor, anti-money laundering, and money services. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations. It offers flexible schedules and the benefits listed in the posting.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to have constant daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain the security of the safe and change funds, count the safe during scheduled shifts, and enforce safe-security policies.
Safeguard safe combinations, keys, and numbers; ensure cash, deposits, pick-ups, and funds are handled and secured properly.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote use of ValuCard and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including check stands, store fronts, shopping carts, and the parking lot.
Maintain an adequate number of clean shopping carts on the front end and keep the parking lot free of debris and stray carts.
Enforce company dress code policies, including proper use of name tags.
Follow policies and procedures for rental equipment.
Follow and enforce applicable laws and company policies for sales of alcoholic beverages, tobacco, and other age-restricted products.
Follow and enforce laws and company procedures regarding WIC and EWIC processing.
Maintain and enforce procedures for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
Assist in maintaining proper inventory levels for items in the customer service area and candy racks.
Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
Follow and enforce banking and armored car procedures; verify funds received from the bank or armored car service according to company procedures.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Follow and enforce company policies regarding child labor laws.
Assist in giving weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
Follow and enforce anti-money laundering policies and money service business compliance.
Perform other duties as needed.