Front End Manager

Food City (K-VA-T Food Stores Inc) • Pennington Gap, VA

11d • $14 - $15

About The Position

The Front End Manager supervises the store’s front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role is responsible for courteous customer service, efficient checkout operations, security and accurate handling of funds, and compliance with company procedures and applicable laws. The manager also supports front-end housekeeping, supplies and inventory, scheduled breaks, phone calls, and customer-service-area activities. Other duties may be assigned as needed.

Responsibilities

• Promote and maintain efficient, courteous customer service.
• Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
• Coordinate lane pick-ups and help keep checkout lines moving efficiently.
• Maintain the security of safes and change funds; count the safe during scheduled shifts; keep safes locked; and safeguard entrusted combinations, keys, and numbers.
• Ensure that cash, deposits, pick-ups, and funds received from the bank are handled and secured in accordance with company procedures.
• Cash and approve checks, and monitor check-cashing and tendering procedures.
• Enforce procedures for coupons, charge accounts, debit/credit/EFS/EBT/gift cards, tax-exempt orders, two-party checks, authorized payroll checks and fees, banking, and armored-car services.
• Promote use of ValuCard and monitor supply usage.
• Promote good housekeeping and maintain an adequate number of shopping carts on the front end.
• Enforce the company dress code, including proper use of name tags.
• Ensure UPS deliveries are logged.
• Follow and enforce policies and procedures for rental equipment and the sale of alcoholic beverages, tobacco products, lottery and lotto tickets, money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
• Follow and enforce federal WIC-check handling requirements and company policies concerning child labor laws.
• Assist with maintaining appropriate inventory levels for items in the customer-service area and candy racks.
• Maintain working knowledge of computer and check-lane recovery offline procedures.
• Ensure front-end associates take breaks and lunches as scheduled.
• Answer and facilitate incoming phone calls.
• Assist in giving weekly produce tests to authorized cash register operators.
• Assist cashiers with unloading the bottoms of shopping carts.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life insurance
• Company-paid disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed