Front End Manager

Food City (K-VA-T Food Stores Inc)•Blaine, TN

11d•Onsite

About The Position

The Front End Manager supervises the store’s front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes efficient and courteous customer service, keeps checkout lines moving, and coordinates lane pick-ups. It also oversees the secure handling of cash, deposits, safe funds, and payment transactions; enforces company procedures and applicable laws; and supports front-end cleanliness, supplies, and inventory. The manager ensures associates take scheduled breaks and lunches, answers incoming calls, and performs other duties as assigned. The position requires being at least 18 years old, meeting standard physical and mental demands, following verbal and written instructions, performing routine and repetitive tasks, interacting with individuals at various levels, and attending onsite work during scheduled shifts. Food City describes itself as a privately held, family-owned company. It offers flexible schedules and encourages associates to participate in local civic organizations.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain the security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard safe combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, bank funds, and armored-car funds are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
Promote ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and assist in maintaining inventory levels for customer-service-area items and candy racks.
Maintain front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot; ensure enough carts are available at the front end.
Enforce the company dress code, including proper use of name tags.
Follow company policies and procedures for rental equipment.
Follow and enforce laws and company procedures concerning sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC; Charge Accounts; Debit, Credit, EFS, EBT, Gift Cards, EWIC, and Tax Exempt transactions.
Follow and enforce procedures for banking, armored-car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Follow and enforce company policies regarding child labor laws, anti-money laundering (AML), and money service business (MSB) compliance.
Assist in giving weekly produce tests to authorized cash-register operators, keeping checkout lines moving, and helping cashiers unload the bottoms of shopping carts.
Perform other duties as assigned.