Front End Manager

Food City (K-VA-T Food Stores Inc)•Lenoir City, TN

11d•Onsite

About The Position

The Front End Manager supervises and monitors front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and efficient checkout lines while coordinating lane pick-ups and maintaining security and accountability for store funds, safes, keys, and combinations. The manager ensures compliance with company policies and applicable laws related to cash handling, checks, banking, payment methods, age-restricted products, WIC/EWIC, money services, child labor, and other front-end procedures. The position also oversees front-end cleanliness and supplies, supports appropriate inventory levels in the customer service area and candy racks, and helps ensure associates take scheduled breaks and lunches. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations. It offers flexible schedules and says associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and follow the policy of no more than two customers waiting in line.
Supervise and monitor the total functions of the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
Coordinate lane pick-ups and help keep checkout lines moving quickly.
Maintain the security of safes and change funds, count the safe during scheduled shifts, and keep safes locked.
Protect safe combinations, keys, and numbers entrusted to the manager.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures.
Monitor and enforce coupon-handling procedures and promote use of ValuCard.
Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot.
Maintain an adequate number of clean, litter-free shopping carts on the front end and keep the parking lot free of debris and stray carts.
Enforce company dress-code policies, including proper use of name tags.
Follow procedures for rental equipment and enforce laws and company policies concerning alcoholic beverages, tobacco, and other age-restricted products.
Enforce federal and state laws and company procedures for WIC and EWIC processing.
Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Help maintain appropriate inventory levels for items in the customer service area and candy racks.
Follow procedures for two-party checks and authorized payroll checks, including check fees.
Follow and enforce banking and armored car service procedures.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Enforce company policies regarding child labor laws and anti-money laundering (AML) and money service business (MSB) compliance.
Assist in giving weekly produce tests to authorized cash register operators.
Assist cashiers with unloading the bottom of shopping carts.
Perform other duties as assigned.