Front End Manager
About The Position
The Front End Manager supervises and monitors the functions of the store's front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service and efficient checkout operations while maintaining security and accurate handling of cash, deposits, safe and change funds, and other financial transactions. The manager enforces company policies and applicable laws for front-end operations, including check handling, coupons, banking, payment cards, tax-exempt orders, rental equipment, WIC checks, child labor, and regulated sales such as alcohol, tobacco, and lottery tickets. The role also supports front-end housekeeping, inventory and supply levels, shopping-cart availability, associate breaks and lunches, and the efficient movement of checkout lines. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient and courteous customer service.
- Supervise and monitor the total functions of the front end.
- Supervise and monitor cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups.
- Maintain the security of safe and change funds, count the safe during scheduled shifts, and keep safes locked.
- Know and enforce store safe security policies and procedures, and protect entrusted safe combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from the bank are handled and secured in accordance with company procedures.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote the use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end.
- Keep an adequate number of shopping carts on the front end.
- Enforce company dress code policies, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment.
- Follow and enforce applicable laws and company procedures governing sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and handling WIC checks.
- Maintain and enforce policies and procedures for charge accounts and debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining proper inventory levels for items in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce banking and armored car service procedures.
- Follow procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Follow and enforce policies for tax-exempt orders and company policies regarding child labor laws.
- Assist in giving weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving efficiently and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
