Front End Manager
About The Position
The Front End Manager supervises and monitors front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and keeps checkout lines moving efficiently, while coordinating lane pick-ups and maintaining the security and proper handling of store funds. The manager enforces company policies and applicable laws for cash handling, check processing, age-restricted sales, WIC and EWIC, payment methods, money services, and other front-end transactions. The role also supports housekeeping, supply monitoring, inventory levels in the customer service area and candy racks, associate scheduling of breaks and lunches, phone calls, and produce testing for authorized cashiers. Other duties may be assigned as needed.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to have constant contact and interaction with various levels of individuals on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote efficient and courteous customer service and enforce the policy that no more than two customers wait in line.
- Supervise and monitor all front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving.
- Maintain the security of safes and change funds, count the safe during scheduled shifts, and enforce safe security procedures.
- Safeguard all entrusted safe combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company policies.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot.
- Maintain an adequate number of clean, litter-free shopping carts at the front end.
- Enforce company dress code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment.
- Follow and enforce applicable laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC and EWIC, child labor, and anti-money laundering and money service business compliance.
- Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Assist in maintaining inventory levels of items for sale in the customer service area and candy racks.
- Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce procedures for banking and armored car services.
- Follow procedures for sales of money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in giving weekly produce tests to authorized cash register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
