Front End Manager

Food City (K-VA-T Food Stores Inc) • St. Paul, VA

11d • $14 - $15

About The Position

The Front End Manager supervises and monitors the functions and associates of the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role is responsible for courteous customer service, smooth checkout operations, cash and fund security, and compliance with company procedures and applicable laws. The manager also supports front-end housekeeping, supplies, inventory, scheduling, customer-service activities, and associate training.

Responsibilities

• Promote and maintain efficient, courteous customer service.
• Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
• Coordinate lane pick-ups and help keep checkout lines moving efficiently.
• Maintain the security of safes and change funds; count the safe during scheduled shifts; keep safes locked; and secure safe combinations, keys, and numbers.
• Ensure cash, deposits, pick-ups, and funds received from the bank are handled and secured according to company procedures.
• Cash and approve checks, and monitor check-cashing and tendering procedures.
• Promote ValuCard use and monitor and enforce coupon-handling procedures.
• Monitor supply usage and maintain good housekeeping on the front end.
• Keep an adequate number of shopping carts at the front end.
• Enforce the company dress code, including proper use of name tags.
• Ensure UPS deliveries are logged.
• Follow company policies for rental equipment.
• Follow and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and handling WIC checks.
• Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, and gift cards.
• Assist with appropriate inventory levels for customer-service-area merchandise and candy racks.
• Maintain a working knowledge of computer and check-lane recovery offline procedures.
• Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
• Follow and enforce banking and armored-car procedures.
• Follow proper procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
• Ensure front-end associates take scheduled breaks and lunches.
• Answer and facilitate incoming phone calls.
• Follow and enforce policies regarding tax-exempt orders and child labor laws.
• Assist with weekly produce tests for authorized cash-register operators.
• Assist cashiers with unloading the bottoms of shopping carts.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life and disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed