Front End Manager
About The Position
The Front End Manager supervises and monitors front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous and efficient customer service, keeping checkout lines moving, coordinating lane pick-ups, and ensuring associates take scheduled breaks and lunches. The position oversees cash, safe and change funds, deposits, pick-ups, check handling, banking, and armored-car services. It enforces security procedures and safeguards entrusted combinations, keys, and numbers. The manager also monitors coupons, supply usage, payment and account procedures, rental equipment, and customer-service-area inventory. The role maintains front-end cleanliness and shopping-cart availability, enforces dress-code and applicable legal and company requirements, and supports various customer services and transactions, including money transfers, money orders, postage, licenses, rentals, promotional tickets, and lottery tickets. Other duties may be assigned as needed.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and follow the policy of no more than two customers waiting in line.
- Supervise and monitor all front-end functions, cashiers, courtesy clerks, and fuel associates.
- Supervise and monitor the computer room operator and coordinate lane pick-ups.
- Maintain security of safes and change funds, count the safe during scheduled shifts, and keep safes locked.
- Know and enforce safe security policies and procedures; safeguard all entrusted safe combinations, keys, and numbers.
- Ensure cash, deposits, and pick-ups are handled properly and funds are maintained and secured.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage.
- Promote and maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free carts, and a debris-free parking lot with stray carts collected.
- Maintain an adequate number of shopping carts at the front end.
- Know and enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment.
- Know, follow, and enforce laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products.
- Know, follow, and enforce federal and state laws and company procedures for WIC and EWIC processing.
- Maintain and enforce policies and procedures for charge accounts and debit, credit, EFS, EBT, gift-card, EWIC, and tax-exempt transactions.
- Assist in maintaining appropriate inventory levels in the customer-service area and candy racks.
- Follow and enforce procedures for two-party checks and authorized payroll checks, including check fees.
- Follow and enforce banking and armored-car procedures.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Verify funds received from the bank or armored-car services according to company policies and procedures.
- Answer and facilitate incoming phone calls.
- Know, follow, and enforce company policies regarding child labor laws.
- Assist with weekly produce tests for authorized cash-register operators.
- Assist in keeping checkout lines moving and help cashiers unload the bottoms of shopping carts.
- Know, follow, and enforce anti-money-laundering policies and money-service-business compliance.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
