Front End Manager
About The Position
The Front End Manager supervises and monitors the store’s front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes efficient, courteous customer service and helps keep checkout lines moving. It oversees cash handling, safe and change-fund security, deposits, pickups, check processing, and banking and armored-car procedures. The manager also helps maintain front-end cleanliness, shopping-cart availability, supplies, and inventory in the customer-service area and candy racks. The position ensures associates follow company policies and applicable laws involving age-restricted products, WIC and EWIC, payment and charge accounts, rental equipment, money services, lottery sales, child labor, and anti-money laundering compliance. The manager coordinates scheduled breaks and lunches, answers incoming calls, and may perform other duties as needed. The role requires on-site attendance during scheduled shifts.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous, efficient customer service and uphold the policy that no more than two customers wait in line.
- Supervise and monitor front-end operations and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pickups.
- Secure and count safes and change funds, protect safe combinations and keys, and ensure cash, deposits, pickups, and received bank funds are handled according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote ValuCard use and enforce coupon-handling procedures.
- Monitor supply usage and maintain housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot; ensure adequate carts are available.
- Enforce the company dress code, including proper name-tag use.
- Follow procedures for rental equipment and enforce laws and company policies for age-restricted products, WIC and EWIC, charge accounts, payment cards, tax-exempt transactions, and other payment methods.
- Assist with inventory levels for items in the customer-service area and candy racks.
- Enforce procedures for two-party and authorized payroll checks, including check fees, banking, and armored-car services.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Enforce company policies regarding child labor laws and anti-money laundering and money service business compliance.
- Assist with weekly produce tests for authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
