Front End Manager
About The Position
The Front End Manager supervises the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role ensures courteous, efficient customer service, keeps checkout lines moving, and coordinates lane pick-ups. It is responsible for safeguarding store funds and enforcing procedures for cash handling, check processing, banking, armored car services, and money-service transactions. The manager maintains front-end housekeeping and supplies, supports appropriate inventory levels in the customer service area and candy racks, and ensures associates follow company policies and applicable laws. This includes rules for age-restricted products, WIC and EWIC, child labor, anti-money laundering, and payment methods. The position also handles incoming calls, supports produce testing for authorized cashiers, and may perform other duties as needed. Associates must attend on-site work during scheduled shifts. Food City describes itself as a privately held, family-owned company focused on serving its communities. It offers flexible schedules and encourages associates to participate in local civic organizations.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Promote courteous, efficient customer service and enforce the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes, change funds, cash, deposits, and pick-ups; count the safe during scheduled shifts and protect entrusted combinations, keys, and numbers.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and enforce coupon-handling procedures.
- Monitor supply usage and maintain front-end housekeeping, including check stands, store fronts, shopping carts, and the parking lot.
- Enforce company dress-code policies, including proper use of name tags.
- Follow procedures for rental equipment and enforce laws and company procedures covering alcoholic beverages, tobacco, other age-restricted products, WIC and EWIC, payment methods, charge accounts, tax-exempt transactions, and child labor.
- Assist in maintaining inventory levels of items in the customer service area and candy racks.
- Enforce procedures for two-party checks, authorized payroll checks and fees, banking, armored car services, and money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Verify funds received from the bank or armored car service in accordance with company procedures.
- Answer and facilitate incoming phone calls.
- Assist in giving weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
- Enforce anti-money-laundering policies and money-service-business compliance.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
