Front End Manager
About The Position
The Front End Manager supervises and monitors the functions and associates of the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service, efficient checkout operations, good housekeeping, and adequate shopping-cart availability. It also oversees cash handling, security of safes and funds, check processing, deposits, banking procedures, and compliance with company policies and applicable laws. The manager supports customer-service-area inventory, associate scheduling for breaks and lunches, incoming phone calls, checkout-line flow, and other duties as assigned.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of the safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from the bank are handled and secured according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability on the front end.
- Enforce company dress-code policies, including proper name-tag use.
- Ensure UPS deliveries are logged and follow policies for rental equipment.
- Follow and enforce laws and company procedures relating to sales of alcoholic beverages, tobacco, lottery and lotto tickets, WIC checks, child labor, and tax-exempt orders.
- Maintain and enforce policies for charge accounts and debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining inventory levels for items in the customer-service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow policies and procedures for banking and armored-car services.
- Follow procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
