Front End Manager
About The Position
The Front End Manager supervises and monitors the store’s front-end functions, including cashiers, courtesy clerks, fuel associates, the computer room operator, and lane pickups. The role promotes courteous customer service and keeps checkout lines moving efficiently while ensuring the front end, store entrance, shopping carts, and parking lot are clean and orderly. The manager safeguards cash, deposits, safe funds, keys, and combinations; oversees cash handling, check transactions, bank and armored-car procedures, and compliance for payment methods and money services. The position also enforces company policies and applicable laws covering age-restricted products, WIC/EWIC, child labor, anti-money laundering, and other front-end activities. The manager supports staffing schedules and breaks, handles incoming calls, assists with cashier procedures, and may perform other duties as needed.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to have constant daily contact and interaction with individuals at various levels.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous customer service and enforce the policy of having no more than two customers waiting in line.
- Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pickups.
- Maintain security of safes, change funds, combinations, keys, and other entrusted security information; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pickups, and funds received from banks or armored-car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot; maintain adequate carts on the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Follow procedures for rental equipment and maintain inventory levels for items in the customer service area and candy racks.
- Enforce laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; follow requirements for WIC and EWIC processing and child labor laws.
- Maintain and enforce procedures for charge accounts, debit, credit, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Follow procedures for banking and armored-car services and for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators, keep checkout lines moving, and help cashiers unload the bottoms of shopping carts.
- Follow and enforce anti-money-laundering policies and money-service-business compliance.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
