Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and keeps checkout lines moving efficiently while overseeing cash handling, security, compliance, and the condition of the front end. The manager also helps maintain supplies and customer-service-area inventory, coordinates routine front-end activities, and performs other duties as assigned. The position requires being at least 18 years old, meeting standard physical and mental demands, following verbal and written instructions, performing routine and repetitive tasks, interacting with people at various levels, and attending onsite work during scheduled shifts. Food City describes itself as a privately held, family-owned company and offers flexible schedules.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to have constant contact and interaction with individuals at various levels on a daily basis.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous and efficient customer service and enforce the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safes and change funds, count the safe during scheduled shifts, safeguard entrusted combinations and keys, and ensure funds are secured.
- Ensure cash, deposits, pick-ups, and funds received from the bank or armored car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including procedures for two-party checks, authorized payroll checks, and applicable fees.
- Enforce procedures for coupons, rental equipment, banking, armored car services, charge accounts, payment cards, EWIC, tax-exempt transactions, and money-service-business compliance.
- Promote use of ValuCard and follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Follow and enforce applicable laws and company procedures concerning age-restricted products, WIC and EWIC, child labor, and anti-money-laundering requirements.
- Monitor supply usage and assist in maintaining appropriate inventory levels for customer-service-area items and candy racks.
- Maintain front-end housekeeping, including clean check stands and storefronts, clean carts, a debris-free parking lot, and adequate cart availability.
- Enforce company dress-code policies, including proper use of name tags.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
