Front End Manager

Food City (K-VA-T Food Stores Inc)•Trenton, GA

11d•Onsite

About The Position

The Front End Manager supervises the overall operation of the store front end, including cashiers, courtesy clerks, fuel associates, the computer room operator, and lane pick-ups. The role promotes courteous customer service and efficient checkout lines, maintains security and accurate handling of funds, and ensures compliance with company policies and applicable laws. The manager also oversees front-end housekeeping, supplies, shopping carts, and customer-service-area inventory, and helps associates follow scheduled breaks and lunches.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous, efficient customer service and uphold the policy of having no more than two customers waiting in line.
Supervise and monitor front-end functions and the work of cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain safe and change-fund security, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored-car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including procedures for two-party and authorized payroll checks and applicable fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good front-end housekeeping, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot.
Ensure adequate shopping-cart availability at the front end.
Enforce the company dress code, including proper use of name tags.
Follow policies and procedures for rental equipment.
Enforce applicable laws and company procedures for alcohol, tobacco, other age-restricted products, WIC and EWIC, charge accounts, payment cards, tax-exempt transactions, banking, and armored-car services.
Maintain proper inventory levels for items sold in the customer-service area and candy racks.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Enforce company policies regarding child labor laws.
Assist with weekly produce tests for authorized cash-register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Follow and enforce anti-money-laundering policies and money-service-business compliance.
Perform other duties as assigned.