Accounts Receivable Specialist Jobs

About The Position

Requirements

• Bachelor’s degree in Finance, Business, or a related field.
• Able to work continental U.S. hours.
• Strong written and verbal English skills, with confidence communicating with customers by phone and email; these skills will be demonstrated during the interview process.
• Strong interpersonal skills for handling customer issues.
• Highly organized, with strong follow-up skills and attention to detail.
• Self-starter who takes ownership of issues and drives them to resolution.
• Comfortable managing multiple conversations, cases, and priorities simultaneously.

Nice To Haves

• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role.
• Experience working in fast-paced or high-growth environments.
• Familiarity with CRM, ticketing, or billing systems such as Salesforce, NetSuite, Intercom, or Stripe.

Responsibilities

• Serve as the primary point of contact for customer billing questions by email and phone.
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment.
• Investigate and resolve billing issues in coordination with Sales, Customer Success, Finance, and other internal teams.
• Manage and track billing inquiries and collection activities, maintaining clear documentation and timely follow-up.
• Address customer concerns, clarify invoice details, and resolve disputes.
• Communicate with customers professionally and empathetically, including in challenging or escalated situations.
• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems.
• Help maintain accurate customer billing records and payment status.
• Support the Finance team with reporting and operational improvements related to billing and collections.