Accounts Receivable Specialist
About The Position
Overjet is seeking an Accounts Receivable Specialist to support a smooth billing and collections experience for its customers. The role is the primary contact for billing inquiries, invoice follow-ups, and payment collections, and works with customers to resolve billing issues and encourage timely payment. The specialist collaborates with Finance, Customer Success, Sales, and Operations to investigate questions, resolve disputes, and guide customers through the payment process. Success in the role requires strong communication, organization, initiative, persistence, and a positive, professional approach to customer relationships. The position is fully remote, requires work between 9 a.m. and 5 p.m. Eastern Time, and is paid in U.S. dollars.
Requirements
- Bachelor’s degree in Finance, Business, or a related field.
- Able to work continental U.S. hours.
- Strong written and verbal English skills, with confidence communicating with customers by phone and email; these skills will be demonstrated during the interview process.
- Strong interpersonal skills for handling customer issues.
- Highly organized, with strong follow-up skills and attention to detail.
- Self-starter who takes ownership of issues and drives them to resolution.
- Comfortable managing multiple conversations, cases, and priorities simultaneously.
Nice To Haves
- 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role.
- Experience working in fast-paced or high-growth environments.
- Familiarity with CRM, ticketing, or billing systems such as Salesforce, NetSuite, Intercom, or Stripe.
Responsibilities
- Serve as the primary point of contact for customer billing questions by email and phone.
- Proactively follow up with customers regarding outstanding invoices to ensure timely payment.
- Investigate and resolve billing issues in coordination with Sales, Customer Success, Finance, and other internal teams.
- Manage and track billing inquiries and collection activities, maintaining clear documentation and timely follow-up.
- Address customer concerns, clarify invoice details, and resolve disputes.
- Communicate with customers professionally and empathetically, including in challenging or escalated situations.
- Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems.
- Help maintain accurate customer billing records and payment status.
- Support the Finance team with reporting and operational improvements related to billing and collections.
