Accounts Receivable and Collections Specialist

Beewise•San Ramon, CA

14h•$30 - $38•Onsite

About The Position

The Accounts Receivable and Collections Specialist owns Beewise's order-to-cash process, from customer invoicing through payment. The role ensures accurate and timely billing, correct cash application, and effective collections. Customers include commercial beekeepers, growers, and building partners, with billing tied to seasonal pollination cycles. The specialist works closely with Sales and Operations to resolve billing questions promptly, maintain strong customer relationships, and protect cash flow. The role is based in Beewise's San Ramon, California office and is office-based, involving standard computer and phone work. Work volume is higher during peak pollination billing season and month-end close. Compensation is $30 to $38 per hour in California, depending on experience, skills, and location. The role is eligible for overtime and Beewise benefits.

Requirements

At least 3 years of accounts receivable, billing, or collections experience in a B2B environment.
Hands-on experience with NetSuite or a comparable ERP.
Working knowledge of month-end close, AR reconciliation, and sales tax on invoices.
Proven results reducing past-due balances and DSO.
Confident, professional communication skills, including handling direct payment conversations while maintaining customer relationships.
Advanced Excel skills, including lookups, pivot tables, and aging analysis.
Consistently accurate work and clear documentation that holds up in an audit.
Experience automating manual steps using system workflows, integrations, or AI tools.
Associate's or bachelor's degree in accounting, finance, or business, or equivalent experience.

Nice To Haves

Experience billing for contract-based, subscription, or seasonal revenue.
Experience in agriculture, ag-tech, or hardware with service contracts.
Experience with AR automation tools, payment portals, or billing platforms.
Spanish proficiency.

Responsibilities

Prepare and send accurate customer invoices based on signed contracts, deployment schedules, and service delivery, including seasonal pollination billing.
Set up and maintain customer accounts, billing terms, and contract details in NetSuite.
Apply the correct sales tax to invoices and maintain customer exemption certificates.
Prepare credit memos and billing adjustments for Director of Finance approval.
Record and apply customer payments daily across ACH, wire, check, and card.
Research and resolve unapplied cash, short payments, and overpayments.
Reconcile the AR subledger to the general ledger each month and support month-end close with AR schedules.
Manage collections from first reminder through escalation, communicating professionally and with a focus on customer relationships.
Monitor aging daily and prioritize follow-up based on balance, risk, and customer relationship.
Resolve billing disputes with Sales, Operations, and customers, identifying root causes to prevent recurring issues.
Recommend credit holds, payment plans, and write-offs to the Director of Finance.
Review new customer credit applications and recommend terms.
Produce weekly AR aging, collections status, and cash forecast inputs for the Director of Finance.
Track DSO and collection effectiveness, and flag trends and at-risk accounts early.
Provide AR documentation and confirmations for annual audits.
Automate invoicing, payment reminders, and dunning workflows in NetSuite and connected tools.
Use AI tools to accelerate cash matching, dispute research, and customer correspondence, with review steps that protect accuracy and confidentiality.
Set up and promote electronic payment options to reduce manual work and speed up collections.