Accounts Receivable & Collections Specialist (CIV)

Civitas Senior Living • Fort Worth, TX

2d • Onsite

About The Position

Civitas Senior Living is seeking a detail-oriented, proactive Accounts Receivable & Collections Specialist to join their corporate team. This role involves overseeing critical billing and collection activities across multiple senior living communities, strengthening financial operations, supporting community leaders, and ensuring billing and collections processes are accurate, consistent, and effective. The position offers an opportunity for someone who enjoys solving problems, improving processes, and taking ownership of results across a growing portfolio of senior living communities.

Requirements

• 2–4 years of experience in accounts receivable, collections, resident billing, revenue cycle management, or related financial operations.
• Strong Microsoft Excel skills, including pivot tables, lookups, and reconciliations.
• Excellent organization, attention to detail, and problem-solving abilities.
• Confidence communicating with multiple stakeholders, managing deadlines, and following through on commitments.

Nice To Haves

• Experience in senior living, healthcare, multifamily housing, or multi-location operations strongly preferred.
• Experience with RealPage OneSite or a comparable billing or property management platform strongly preferred.
• An associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; relevant experience will also be considered.

Responsibilities

• Monitor accounts receivable aging, identify delinquent accounts, coordinate collection action plans, and ensure timely follow-through.
• Coordinate weekly accounts receivable reviews, track action items, and partner with regional and community leaders to resolve outstanding balances.
• Oversee monthly billing accuracy in RealPage OneSite, validate rent rolls, and review resident account balances and payment activity.
• Research and correct billing discrepancies, unapplied payments, credit balances, and other account variances.
• Review ACH and preauthorized payment information, support month-end close activities, and maintain accurate financial documentation.
• Prepare aging reports and performance scorecards, identify trends, and recommend opportunities to improve collections and billing processes.
• Provide training, guidance, and responsive support to Executive Directors, business office teams, and other operational leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree