Accounts Receivable - Collections Specialist

Peter Millar•Durham, NC

About The Position

The Accounts Receivable Collections Specialist supports the Accounts Receivable functions for both Peter Millar and G/FORE. This role is responsible for managing customer account balances, processing and applying payments, resolving chargebacks and disputes, reconciling accounts, and supporting collection activities. The ideal candidate is detail-oriented, highly organized, and capable of building positive relationships with both customers and internal business partners while driving timely resolution of outstanding balances.

Requirements

Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies.
Exceptional attention to detail and accuracy.
Effective organizational and time management skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Ability to negotiate payment resolutions professionally and tactfully.
Ability to work independently while contributing to a collaborative team environment.
Sound judgment and decision-making skills.
Proficiency in Microsoft Excel, including data analysis and reconciliation functions.
Ability to maintain confidentiality and handle sensitive financial information appropriately.
Experience with ERP or accounting systems required; BlueCherry experience strongly preferred.
Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications.
Knowledge of accounts receivable processes, credit management principles, collection practices, and financial controls.

Nice To Haves

Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
2+ years of accounts receivable, collections, or related accounting experience preferred.
Experience managing customer account reconciliations and dispute resolution.

Responsibilities

Process and apply customer payments, including virtual credit cards, corporate account payments, and warehouse account payments.
Batch and post daily payments accurately within BlueCherry and other applicable systems.
Monitor accounts receivable aging reports and follow up on past due balances.
Contact customers regarding delinquent accounts and work toward timely collection of outstanding payments.
Investigate and resolve chargebacks, payment discrepancies, billing disputes, and account reconciliation issues.
Create and process account adjustments, customer credits, write-offs, and manual invoices as appropriate.
Maintain accurate records of customer communications, payment arrangements, and collection activities.
Partner with Sales, Customer Service, and other internal departments to resolve customer concerns and ensure accurate invoicing.
Research customer account issues and provide recommendations for resolution.
Prepare reports related to collections activity, aging trends, account balances, and credit risk exposure.
Support audit requests by gathering documentation and providing account research as needed.
Maintain organized accounts receivable files and supporting documentation.
Participate in special projects and other duties as assigned.