Accounts Receivable & Collections Specialist

Exponent Inc.•Phoenix, AZ

1d•Onsite

About The Position

Exponent is currently seeking an Accounts Receivable & Collections Specialist for our Finance/Accounting Group in our Phoenix, AZ office. In this role, you will serve as a key partner to consultants, project managers, clients, and internal stakeholders by managing customer accounts, supporting collection efforts, resolving billing disputes, and ensuring timely payment of outstanding invoices. This position is responsible for maintaining strong client relationships while balancing excellent customer service with the firm's financial objectives. The successful candidate will proactively monitor accounts receivable activity, research account issues, coordinate with project teams on collection strategies, and support process improvements that enhance operational efficiency and cash flow.

Requirements

College degree in Business Administration, Accounting, Finance, or related field; equivalent professional experience may be considered.
3+ years of experience in Accounts Receivable, Collections, Billing, or a related accounting function.
Strong understanding of collection practices, customer account maintenance, and accounts receivable processes.
Excellent written and verbal communication skills with a strong customer service focus.
Ability to professionally communicate with clients regarding payment issues and account resolution.
Strong analytical and problem-solving skills with attention to detail and accuracy.
Ability to prioritize competing deadlines in a fast-paced environment.
Proven ability to work independently and collaboratively across multiple departments.
Experience researching and resolving complex account issues and discrepancies.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
Presently legally authorized to work in the United States. No immigration sponsorship or processing required.

Nice To Haves

Experience with ERP/accounting systems and client payment portals is preferred.

Responsibilities

Manage a portfolio of client accounts to ensure timely collection of outstanding receivables.
Perform collection activities through phone calls, emails, and written correspondence.
Monitor aging reports and identify delinquent accounts requiring follow-up.
Partner with consultants, project managers, and administrative staff to develop collection strategies and resolve payment issues.
Research and resolve account discrepancies, unapplied payments, short pays, and disputed invoices.
Process A/R adjustments, write-offs, and refunds in accordance with company policies.
Maintain accurate account notes and collection documentation.
Serve as a primary contact for client inquiries related to invoices, account balances, payment status, and account activity.
Provide invoice copies, statements, supporting documentation, and payment histories as requested.
Coordinate with consultants and project teams to resolve client billing concerns and disputes.
Build positive relationships with clients while maintaining accountability for payment obligations.
Review aging reports and identify collection trends, risks, and opportunities.
Analyze customer payment patterns and recommend appropriate actions.
Assist management with collection reporting, account reviews, and special projects.
Support month-end and year-end closing activities related to accounts receivable.
Participate in process improvement initiatives designed to enhance collection effectiveness and operational efficiency.
Assist with testing and implementation of new systems, client portals, and payment technologies.
Support internal and external audit requests by providing account support documentation.
Maintain compliance with company policies, procedures, and internal controls.