Accounts Receivable Specialist (Collections)

Raymond West•Cypress, CA

4d•$25 - $28•Onsite

About The Position

Raymond West is looking for an assertive Accounts Receivable Specialist to join our team! This role establishes professional working relationships with customers to facilitate timely resolution of past due account balances. Notifies or locates customers with delinquent accounts. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Requirements

Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
Must have a full understanding of the Accounts Receivable process.
Must have strong reconciliation skills.
Must be able to manage a high volume of customer calls daily & e-mails (35-50 calls/e-mails per day)
Must be able to follow the documented Collection Process with minimal supervision.
Ability to manage time efficiently.
Ability to be assertive and professional.
Ability to maintain records and files in an organized manner
Able to operate a calculator.
Familiarity with clerical practices, office procedures and automated equipment.
Ability to perform computations with reasonable speed and accuracy.
Present a clean, neat appearance, mature and responsible.
Maintain an organized and tidy work area.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Motivated to continuous self-development and training.
Self-confident and able to work with minimum supervision.
Willing to comply with employee handbook.

Nice To Haves

Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.

Responsibilities

Contact customers by telephone or e-mail and determine the reason for past due payment
Work from Billtrust platform to reduce past due balances
Reviews Billtrust to ascertain the status of collections and outstanding balances.
Records information about the financial status of customers and status of collection efforts.
Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.
Communicate immediately any credit risks or bad debt information to manager upon discovery
Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.
Record information about financial status of customers and status of collection efforts
Initiates appropriate follow-up action on mail returned as undeliverable.
Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.
Process Credit Card transactions.
Perform other specific duties and projects as assigned by Manager.
Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.
Send customer required statements to customers and maintain account status.
Responsible for working through all assigned accounts utilizing company accounting system, Billtrust
Required to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.
Responsible for handling customer calls and assisting customers with collection questions,
Enter customer information into the company database and follow department collection process