About The Position

Support the revenue cycle through accurate billing, payment processing, and customer account maintenance for Medicare, Marketplace, Group coverage, and EAP plans. Work closely with internal teams and external customers to resolve discrepancies, minimize delinquency, maintain strong customer relationships, and adhere to accounting standards and internal controls.

Requirements

  • Highly organized and attentive to detail.
  • Successful completion of a Health Care Sanctions background check.
  • Strong understanding of accounting principles and problem-solving.
  • Proficiency in 10-Key, Excel, and Word.
  • Strong oral and written communication skills and ability to interact with personnel at all levels.
  • Ability to work on multiple tasks simultaneously and meet deadlines.
  • Ability to work independently with limited supervision.
  • Ability to converse and write fluently in English.
  • Associate’s degree, or a high school diploma with 3 years of relevant experience.
  • 2–5 years of work experience in Accounts Receivable or similar roles.

Responsibilities

  • Perform accounts receivable duties for an assigned line of business, including processing customer invoices and payments accurately and promptly, issuing refunds, and making premium adjustments.
  • Support daily deposits and provide backup for payment posting and research.
  • Create and maintain Business Central Sales Customer Cards with billing information for new or terminated customers.
  • Investigate and resolve billing issues, short payments, and chargebacks.
  • Collaborate with Marketing, Customer Service, and Operations to resolve payment or invoicing issues.
  • Review aging and follow up on past-due accounts.
  • Ensure compliance with internal controls, policies, and audit requirements.
  • Perform other job-related duties as assigned.
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