Accounts Receivable Specialist

NAMSA•Northwood, OH

21d

About The Position

NAMSA is hiring an Accounts Receivable Specialist to prepare and process client invoices, handle payment and collection activities, maintain account records, and support account reconciliations, aging reviews, month-end activities, and audits. The role communicates with clients and internal associates to address invoice status, billing discrepancies, payment questions, and account issues, and routes Accounts Receivable cases to the appropriate owners. The position follows established controls and procedures and helps identify process improvements. Other related duties and special projects may be assigned. The role requires a high school diploma or GED. An associate degree or relevant coursework is preferred, as is prior office, customer service, billing, cash application, or Accounts Receivable experience; relevant internships or coursework may be considered. Candidates should have basic accounting knowledge, strong attention to detail and organization, effective communication skills, and the ability to manage priorities and deadlines in a high-volume environment. Microsoft Office proficiency, including basic Excel skills, and fluency in English are required. The work involves frequent telephone and video conferencing and extensive computer keyboard and mouse use, including prolonged sitting. Employees regularly talk or hear and frequently stand, walk, sit, handle objects, and reach. Occasional lifting or moving of up to 50 pounds and occasional travel may be required. The noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Basic understanding of accounting concepts and willingness to learn Accounts Receivable processes.
Strong attention to detail, organization, and follow-through.
Effective written and verbal communication skills with a professional, service-oriented approach.
Ability to identify routine issues, research information, and escalate matters appropriately.
Ability to manage multiple priorities, meet deadlines, and work accurately in a high-volume environment.
Ability to work independently and collaboratively as part of a team.
Proficiency with Microsoft Office, including basic Excel skills.
Fluency in English.
Ability to meet the physical demands described, with reasonable accommodations as applicable; occasional lifting or moving of up to 50 pounds may be required.
Occasional travel may be required.

Nice To Haves

Associate degree or coursework in accounting, finance, business, or a related field.
Previous office, customer service, billing, cash application, or Accounts Receivable experience; relevant internship or coursework will be considered.
Experience with an ERP or financial system.

Responsibilities

Prepare and process client invoices accurately and within established timelines.
Submit invoices through client portals, monitor their submission status, and follow up on rejected or incomplete invoices.
Process credit card payments and maintain accurate supporting documentation.
Perform routine collection activities, including issuing client statements and payment reminders.
Communicate professionally with clients and internal associates about invoice status, payment questions, billing discrepancies, and account information.
Research routine account issues and coordinate with appropriate teams to support timely resolution.
Maintain accurate client account data, notes, and records in applicable systems.
Monitor and route Accounts Receivable cases to the appropriate owner within established service expectations.
Assist with account reconciliations, aging reviews, month-end activities, and audit support as assigned.
Follow established internal controls, policies, and procedures, and identify opportunities to improve Accounts Receivable processes.
Perform other related duties and support special projects as assigned.