Accounts Receivable Specialist Jobs

About The Position

Requirements

• Associate's degree or equivalent experience.
• Ability to work with specific timelines.
• Ability to work on site in Rutland, VT.
• Legally eligible to work in the US.
• Demonstrated ability to work as part of a team in a collaborative environment.
• 0-2 years of accounting or related experience.
• Proficiency with Microsoft Office Applications.
• Basic to intermediate knowledge of Excel.
• Excellent verbal, written, analytical, and formal presentation skills.
• Ability to work under pressure.

Nice To Haves

• Bachelor's degree in an accounting or finance related field.
• Customer service experience.

Responsibilities

• Implements collection processes for past due accounts utilizing multiple systems.
• Documents all internal and external communications to ensure proper transmission of customer interactions.
• Assesses critical information within a customer's account to determine the best course of action while retaining the customer.
• Manages a portfolio of customers by communicating via phone, fax, email, and customer portals regarding balances.
• Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
• Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences.
• Acts as a liaison between customers and other departments within the organization to mitigate credit risk.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
• Performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways