Accounts Receivable & Claims Specialist - Barebells & NOCCO, USA

Vitamin Well Group•Los Angeles, CA

19d•$80,000 - $85,000•Onsite

About The Position

Vitamin Well Group is seeking a detail-oriented and proactive Accounts Receivable & Claims Specialist to join its Accounting team and support customers across multiple sales channels throughout North America. The role manages the full accounts receivable cycle for an assigned customer portfolio, with a particular focus on retailer deductions, chargebacks, claims recovery, collections, and customer account reconciliations. Retailer deductions and trade promotions account for approximately 50% of the role. This hands-on position requires analytical skills, attention to detail, and close collaboration with Sales, Operations, and Finance to resolve issues and support healthy cash flow. It is based in Marina del Rey, California, and requires on-site attendance five days per week.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience.
Some experience in accounts receivable, collections, credit, or a similar accounting or finance role.
Good understanding of accounting fundamentals and accounts receivable processes.
Strong analytical and problem-solving skills, including the ability to investigate discrepancies independently.
Proficiency in Microsoft Excel and the ability to learn new systems quickly.
Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills and ability to build strong relationships with customers and internal stakeholders.
Proactive, accountable, and collaborative approach to resolving issues and improving processes.

Nice To Haves

Experience within CPG, food and beverage, manufacturing, or retail.
Familiarity with retailer deductions, chargebacks, trade promotions, or compliance claims.
Experience working with major retailers such as Walmart, Target, Amazon, Kroger, UNFI, or KeHE.
Knowledge of retailer compliance programs, OTIF/fill rate deductions, and shortage claims.

Responsibilities

Review, investigate, and resolve retailer deductions, chargebacks, shortages, pricing claims, and promotional billbacks.
Match deductions to approved trade promotions in the Trade Promotion Management (TPM) system.
Partner with Sales to validate promotional activity and identify invalid deductions.
Ensure accurate documentation and timely resolution of outstanding deductions.
Identify and investigate compliance deductions with Finance, Accounting, and Operations.
Prepare and submit dispute packages to customers and third-party logistics providers within required timelines.
Track claims from intake through resolution, following up and escalating as needed to ensure each claim is recovered or validated.
Maintain accurate, organized, and audit-ready claims documentation and supporting evidence.
Manage the full accounts receivable cycle for an assigned customer portfolio, from invoicing through payment collection and dispute resolution.
Serve as the primary finance contact for customer inquiries, account reconciliations, deductions, and credit matters.
Monitor outstanding invoices, customer aging, and collection risks to support timely payments.
Review credit holds and recommend actions based on payment history and account risk.
Apply incoming customer payments accurately and on time.
Reconcile customer accounts and investigate unapplied cash, short payments, and other discrepancies.
Ensure accurate customer statements and account balances.
Prepare and analyze AR aging reports and customer account metrics.
Support month-end close activities, including account reconciliations and assistance with journal entries and AR reserves.
Maintain accurate accounting records and support internal and external audit requests.