Commercial Accounts Receivable Specialist

Orkin LLC•Atlanta, GA

7d•Remote

About The Position

Orkin is seeking a customer-focused Commercial Accounts Receivable Specialist to manage a portfolio of commercial customer accounts and ensure timely collection of outstanding balances. The role supports the company’s financial health by managing account activity, resolving billing issues, improving collections performance, and working with internal teams to provide a strong customer experience. The position is remote and is suited to someone who enjoys problem-solving, analyzing accounts, building client relationships, and contributing to a high-performing team.

Requirements

High school diploma or equivalent.
Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.
Strong understanding of accounts receivable processes and collection practices.
Excellent verbal and written communication skills.
Ability to build professional relationships with internal and external customers.
Strong organizational skills and ability to manage multiple priorities.
Proficiency in Microsoft Excel and Microsoft Office applications.
Ability to analyze account activity and troubleshoot payment issues independently.
Ownership of accounts and results, sound decision-making, problem-solving skills, attention to detail, accuracy, and ability to collaborate effectively across departments.

Responsibilities

Manage a designated portfolio of commercial accounts receivable.
Contact customers about past-due balances through phone, email, and other communication channels.
Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.
Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.
Negotiate payment arrangements while maintaining customer relationships.
Document collection activities, customer communications, and resolutions in company systems.
Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.
Monitor payment trends and identify high-risk accounts requiring escalation.
Support month-end and year-end accounts receivable processes.
Follow company policies, internal controls, and collection procedures.
Meet or exceed collection goals and portfolio performance metrics.
Identify opportunities to improve collection processes and customer payment behaviors.
Maintain professionalism and customer service in all interactions.