Stylist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Able to occasionally lift up to 25 pounds.
• Able to see at close and long distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and by phone with genuine, friendly enthusiasm, adapting communication to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
• Serve multiple customers, address concerns, and escalate issues to leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build customer relationships by understanding expectations and needs, and work to identify a suitable gown or dress within the customer’s first three try-ons.
• Review the Timeline Calendar, arrange future appointments, and follow up with customers.
• Explain and promote alterations and personalization services; partner with Alterations Specialists on appointments and fitting needs.
• Support the store goal of converting 80% of brides sold to Alterations appointments.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management.
• Meet dress code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a platform conversion of 65% or greater.
• Process transactions accurately and follow cash-wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and consistently achieve add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
• Set return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
• Complete training promptly and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out new processes, behaviors, contests, and programs as assigned, along with store-management tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned development training, celebrate team successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Complete required myLearning courses within the first 90 days and remain current with the curriculum.
• Perform additional duties as needed.