Part Time Bridal Sales

Davids Bridal•Franklin, TN

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties that support store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person and by phone, communicate clearly, adapt communication style to customers, and provide exceptional service to multiple customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research products, and provide a 5-Star customer experience.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by understanding customers’ expectations and needs, and work to identify the right gown or dress within the first three try-ons.
Address customer concerns and questions promptly, provide product and service information, and escalate concerns to leadership when appropriate.
Review the Timeline Calendar, schedule and follow up on future appointments, and set appointments for the complete wedding party.
Explain and promote alterations services and personalization options; partner with Alterations Specialists to arrange appointments and support the goal of converting 80% of brides sold to Alterations appointments.
Ensure measurements are taken and entered as required to support dress orders and minimize returns and exchanges.
Maintain store standards, including cleanliness, organization, promotional readiness, dress code, and reporting broken or damaged equipment.
Promote David’s Bridal loyalty and partner programs.
Meet hourly sales productivity standards by using the 5-Step Selling Process and achieve a platform conversion of at least 65%.
Process transactions accurately and follow cash-wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and work toward add-on goals for headpieces, foundations, and shoes.
Complete training, build product knowledge and fashion-trend expertise, and strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the myLearning curriculum.
Share sales expertise and product knowledge with fellow stylists, celebrate team members’ successes, and remain open to coaching and feedback.
Perform additional duties as needed.