Part Time Bridal Sales

Davids Bridal•Ft. Myers, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate the values and success factors of the David’s Bridal brand. The Stylist reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with genuine enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointments, customer profiles, point-of-sale systems, iPad tools, and other systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers, respond to concerns, and escalate issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and helping customers find suitable gowns or dresses, striving to identify the right choice within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations and personalization services, partner with Alterations Specialists, and help achieve the store goal of 80% of brides sold having an alterations appointment.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment; and meet dress-code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a 65% or greater platform conversion.
Process transactions accurately and follow cash-wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and achieve add-on goals for headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for shifts, breaks, and meals and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, share sales expertise and product knowledge with fellow stylists, celebrate team members’ successes, and use coaching and feedback to improve.
Perform additional duties as needed.