Part Time Bridal Sales

David's Bridal • Asheville, NC

7d • $14 - $20

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the company’s values. The position reports to the Store Manager in partnership with the Sales Manager.

Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and coordinate follow-up appointments. They use customer-management, appointment, point-of-sale, and iPad systems; provide accurate measurements; explain alterations and personalization services; and partner with Alterations Specialists. They also maintain store standards, follow selling and cash-wrap processes, complete training, support store programs and operational tasks, and work with teammates to achieve sales, service, and operational goals.

This is a part-time role. The job requires extended periods of standing, walking, and sitting, along with other physical activities and occasional lifting of up to 25 pounds. A high school diploma or equivalent is required. Prior retail experience in an apparel, service, or specialty store and experience with a computerized POS system are preferred.

Requirements

• High school diploma or equivalent.
• Ability to provide friendly, empathetic, and professional customer service and communicate clearly.
• Ability to use computer and electronic devices, including store customer, appointment, and point-of-sale systems.
• Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance and use peripheral vision and depth perception.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with friendly enthusiasm in person and over the phone, communicating clearly and adapting communication style to their needs.
• Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
• Assist multiple customers while providing exceptional service, addressing concerns, and escalating issues or partnering with leadership as appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build rapport, ask questions, and listen to understand customers’ emotional and practical needs and expectations.
• Help customers identify a suitable gown or dress, striving to find the right option within the first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain the role of alterations and promote alteration and personalization services; partner with Alterations Specialists to schedule appointments.
• Support the goal of converting 80% of brides sold to Alterations appointments.
• Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
• Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
• Use the 5-Step Selling Process to meet hourly sales productivity standards.
• Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses.
• Consistently achieve a platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and development, including required myLearning courses within the first 90 days and ongoing curriculum requirements.
• Share sales expertise and product knowledge with fellow stylists, celebrate teammates’ successes, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Discount for identity theft protection
• Home and auto insurance discounts
• Mobile-service discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED