Part Time Bridal Sales

Davids Bridal • Independence, MO

7d • Onsite

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal values and success factors. The position reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers in person and by phone, prepares for appointments, identifies customer needs, and helps customers find gowns and related products. The role uses store systems and iPad tools to manage customer flow and share product information, supports alterations and personalization services, and follows through with future appointments. Stylists also process transactions, maintain product and policy knowledge, support store standards and operational tasks, and participate in required training and development.

Requirements

• High school diploma or equivalent degree.
• Ability to provide customer service and communicate with customers in person and by phone.
• Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with friendly enthusiasm and communicate clearly, adapting communication to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
• Provide exceptional service to multiple customers and help the store achieve 5-Star Customer Service.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions, listening to customer needs, and helping identify suitable gowns or dresses.
• Review the Timeline Calendar, arrange future appointments, and follow up with customers.
• Explain the role of alterations and promote alterations and personalization services in partnership with Alterations Specialists.
• Support the goal of converting 80% of brides sold into alterations appointments.
• Take and enter measurements as required for dress orders and to minimize returns and exchanges.
• Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment.
• Meet dress code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a 65% or greater platform conversion.
• Support cash-wrap processes and accurately complete transactions, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
• Follow procedures for special-order dresses and work toward add-on goals for headpieces, foundations, and shoes.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Perform assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; follow loss prevention and security policies.
• Complete assigned training and ongoing development, celebrate team members’ successes, share sales expertise and product knowledge, and apply coaching and feedback.
• Complete required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
• Perform additional duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED