Part Time Bridal Sales

Davids Bridal•Erie, PA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers, preparing for appointments, understanding customer needs, recommending gowns and related products and services, and supporting alterations appointments. Stylists use store systems and iPad tools to manage customer flow, share product information, process transactions, and schedule follow-up appointments. They also contribute to store standards, sales and operational goals, ongoing training, and a positive team environment.

Requirements

High school diploma or equivalent.
Ability to provide customer service and work with customers in a retail setting.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at near and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to understand needs, and helping customers find a suitable gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options; partner with Alterations Specialists to schedule appointments.
Help the store achieve its goal of 80% conversion of brides sold to alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Maintain dress code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming customer information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or maintain a platform conversion of at least 65%, and meet add-on goals for headpieces, foundations, and shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the myLearning curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.