Part Time Bridal Sales

Davids Bridal•Spokane, WA

23d

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role involves assisting customers throughout their shopping experience, preparing for appointments, recommending dresses and related products and services, coordinating alterations appointments, and supporting the store’s sales, service, and operational goals. Stylists also maintain product knowledge, complete required training, and contribute to the development and success of their teammates.

Requirements

High school diploma or equivalent degree.
Ability to provide professional customer service and communicate clearly with customers.
Ability to use computerized customer, appointment, and point-of-sale systems.
Ability to meet sales, service, and productivity goals.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and communicate with customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an informed customer experience.
Serve multiple customers while delivering 5-Star Customer Service and addressing concerns or escalating them when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer needs, and helping customers find an appropriate gown or dress.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain and promote alterations services and personalization options; coordinate appointments with Alterations Specialists.
Support the goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders and to help minimize returns and exchanges.
Maintain store cleanliness, organization, promotional readiness, dress code standards, and equipment condition; report damaged equipment to management.
Promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet hourly sales productivity standards.
Support cash-wrap processes and process transactions accurately, including offering add-ons and services, confirming contact details, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set follow-up appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, share expertise with fellow stylists, celebrate teammates’ successes, and use coaching and feedback to improve.
Perform additional duties as needed.