Part Time Bridal Sales

Davids Bridal•Fayetteville, NC

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by understanding customers’ expectations and needs, and strive to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule and follow up on future appointments, and remind customers about appointments.
Explain the importance of alterations and personalization, promote available services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of achieving 80% conversion of brides sold to Alterations appointments.
Take and enter measurements accurately for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management; and follow the dress code.
Promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward a platform conversion rate of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training on time and build product knowledge and fashion trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned ongoing development and myLearning courses, remain current with the curriculum, celebrate team successes, share expertise, and use coaching and feedback to improve.