Part Time Bridal Sales

Davids Bridal•Charlotte, NC

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists are David’s Bridal brand ambassadors who demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products, and supports appointments and follow-up. The role also promotes alterations and personalization services, takes and enters measurements, maintains store standards, and performs sales, cash-wrap, merchandising, inventory, security, and other store duties. Stylists participate in training and development, share product knowledge, and work with colleagues to achieve store goals.

Requirements

High school diploma or equivalent.
Ability to provide customer service and communicate with customers in person and over the phone.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
Ability to see near and at a distance, use peripheral vision and depth perception, and use computers and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with genuine enthusiasm, communicating clearly and adapting to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, listen to customer expectations and needs, and help identify a suitable gown or dress, aiming to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations, personalization options, and related services; partner with Alterations Specialists to arrange appointments and support the store’s alterations-appointment goal.
Ensure measurements are correctly taken and entered for dress orders to help minimize returns and exchanges.
Maintain store cleanliness, organization, promotional readiness, dress-code standards, and report broken or damaged equipment to management.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process; support cash-wrap behaviors and process transactions accurately.
At checkout, ask about the shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on sales goals.
Schedule return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Execute assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record scheduled shifts, breaks, and meals; follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.