Part Time Bridal Sales

Davids Bridal•Merrillville, IN

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager and works in partnership with the Sales Manager. The role involves welcoming and assisting customers, preparing for appointments, learning customer needs, recommending gowns and related products and services, and supporting alterations appointments. Stylists use store systems and iPad tools to manage customer flow and communicate product information. They also process transactions, maintain store standards, participate in merchandising and inventory tasks, follow security and loss-prevention procedures, and complete assigned training. Stylists support team goals, share product knowledge, and remain open to coaching and feedback.

Requirements

High school diploma or equivalent.
Ability to provide friendly, professional customer service and communicate clearly.
Ability to use computerized store systems, including appointment, customer, point-of-sale, and electronic-device tools.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns promptly, escalating issues and partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and preferences and preparing fitting rooms.
Build relationships by asking questions, listening to customer needs, and helping identify suitable gowns and dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and personalization; promote these services and partner with Alterations Specialists to arrange appointments.
Support the goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements as required for dress orders, helping minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Follow the dress code and promote David’s Bridal loyalty and partners programs.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including promoting add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out assigned processes, behaviors, contests, programs, and store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security procedures.
Complete assigned training and myLearning courses within the first 90 days and keep current with the myLearning curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.