Part Time Bridal Sales

Davids Bridal•Greenwood, IN

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. This position assists customers throughout the bridal shopping process, including preparing for appointments, understanding customer needs, recommending gowns, arranging follow-up appointments, and coordinating alterations and personalization services. Stylists also support transactions, store standards, merchandising, inventory activities, loss prevention, training, and the achievement of sales, service, and operational goals.

Requirements

High school diploma or equivalent.
Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Occasionally lift up to 25 pounds.
Able to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, communicating clearly and adapting communication style to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star customer experience.
Provide exceptional service to multiple customers and address concerns promptly, escalating issues and partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer expectations and needs, and identifying suitable gowns or dresses.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
Help the store achieve its goal of 80% conversion of brides sold to Alterations appointments.
Ensure measurements are taken and entered into events as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap procedures and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact details, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and work toward platform conversion and add-on sales goals.
Schedule return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Execute new processes, behaviors, contests, and programs assigned by management.
Perform assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate team members’ successes, share expertise, and accept and apply coaching and feedback.
Perform additional duties as needed.