Part Time Bridal Sales

Davids Bridal•Fairlawn, OH

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists are brand ambassadors who demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, manages customer appointments and transactions, identifies customer needs, and helps customers find gowns and related products and services. The role also supports alterations appointments, store standards, sales goals, operational processes, and the development of the store team.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, communicate clearly, and adapt communication style to suit customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research product information, and deliver a 5-Star customer experience.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to customer needs and expectations, and helping identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management; and meet dress code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions with product and service information and build customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals: at least 65% platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to become a Circle of Excellence member by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform assigned store duties such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.