Part Time Bridal Sales

David's Bridal•Whitehall, PA

4d•$13 - $18

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, help customers find gowns and dresses, recommend alterations and personalization services, and arrange follow-up appointments. They use store systems and iPad tools to manage customer flow and provide product information, take and enter measurements, process transactions, and support customer loyalty and partner programs. They also maintain store standards, follow security and loss-prevention procedures, complete training, and support team sales, service, and operational goals. This is a part-time position. The stated education requirement is a high school diploma or equivalent. Prior retail experience in an apparel, service, or specialty store and experience with a computerized POS system are preferred. Physical demands include extended periods of standing, walking, or sitting, various movements and reaching, customer communication, and occasional lifting of up to 25 pounds.

Requirements

High school diploma or an equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for long periods.
Personal integrity and the ability to match words with actions to build trust and respect.
Determination and commitment to achieve results and persevere through challenging situations.
Ability to build and maintain positive relationships within and across teams.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide information.
Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
Prepare for customer appointments by reviewing profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions and listening to understand expectations and needs.
Help customers find a suitable gown or dress, striving to identify the right option within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain alterations and personalization services, promote them, and coordinate appointments with Alterations Specialists.
Support the goal of converting 80% of brides sold into Alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment.
Maintain dress-code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap processes and accurately complete transactions, including recommending add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and maintain a platform conversion of 65% or greater.
Work toward add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and apply coaching and feedback.
Complete required myLearning courses within the first 90 days and keep current with the myLearning Curriculum.
Perform additional duties as needed.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance