Part Time Bridal Sales

Davids Bridal•Avondale, AZ

About The Position

The Stylist provides and maintains a positive, friendly, empathetic, and professional selling experience for customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as David’s Bridal brand ambassadors and demonstrate the company’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products and services, and supports alterations appointments and follow-up. The role also involves processing transactions, meeting sales and conversion targets, maintaining store standards, supporting operational tasks, following security procedures, completing training, and collaborating with and learning from the store team.

Requirements

High school diploma or equivalent.
Able to perform the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; communicating with and hearing customers; and occasionally lifting up to 25 pounds.
Able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research products, and deliver a 5-Star Customer Service experience.
Serve multiple customers, address concerns, and escalate issues to store leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and setting up fitting rooms.
Build rapport, listen to customer expectations and needs, and help identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain and promote alterations, personalization options, and related services; coordinate appointments with Alterations Specialists and support the store goal of 80% of brides sold attending alterations appointments.
Ensure required measurements are taken and entered for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process and consistently work toward platform conversion and add-on goals.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and set return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Build product knowledge and fashion-trend expertise through timely training; strive to qualify for Circle of Excellence by exceeding sales targets.
Carry out assigned new processes, behaviors, contests, programs, promotions, signage, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.