Part Time Bridal Sales

Davids Bridal•Madison Heights, MI

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the selling behaviors, and support store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, understands customer needs, recommends gowns and related products and services, and supports alterations appointments and follow-up. The role uses store systems and iPad tools to manage customer flow, provide information, process transactions, and schedule future appointments. Stylists also maintain store standards, follow operational and loss-prevention procedures, complete training, and contribute to team sales, service, and operational goals.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication to customers’ needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a strong customer experience.
Provide attentive service to multiple customers and address concerns, escalating to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, understand customer expectations and needs, and help customers find a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services and partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders.
Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by following the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including promoting add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals: 65% platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.