Part Time Bridal Sales

Davids Bridal•Slidell, LA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties supporting store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming customers in person and by phone, preparing for appointments, learning customer needs, recommending gowns and related products and services, supporting alterations and personalization, and managing follow-up appointments. Stylists use store systems and iPad tools to support customer flow and provide product information. They also maintain store standards, accurately process transactions, support operational and merchandising tasks, follow security policies, and participate in training and team development.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and over the phone, communicating clearly and adapting communication style to customers.
Use appointments, customer-management tools, point-of-sale systems, and iPad tools to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and contribute to the store’s 5-Star Customer Service results.
Address customer concerns promptly and confidently, escalating issues or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to expectations and needs, and helping customers find a suitable gown or dress.
Review the Timeline Calendar, arrange future appointments, and follow up with customers.
Explain the role of alterations in perfecting dresses and promote alterations services and personalization options.
Partner with Alterations Specialists to schedule appointments for gown or dress personalization and fitting.
Help the store achieve its goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Meet dress-code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; work toward Circle of Excellence membership by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate team members’ successes, and share sales expertise and product knowledge.
Remain open to coaching and feedback and apply feedback from manager conversations.
Complete required myLearning courses within the first 90 days and remain current with the myLearning curriculum.
Perform additional duties as needed.