Part Time Bridal Sales
About The Position
The Bridal Sales Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver five-star customer service, work toward sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. They act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, recommends gowns and dresses, and supports customers through alterations, personalization, ordering, and future appointments. The role also involves processing transactions, meeting conversion and add-on targets, maintaining store standards, supporting merchandising and inventory tasks, following security policies, and completing ongoing training. The position requires standing, walking, and sitting for extended periods, interacting with customers, using computers and electronic devices, and occasionally lifting up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Ability to provide customer service and communicate with customers in person and by phone.
- Ability to use computers and electronic devices for extended periods.
- Ability to perform the physical demands of the role, including standing, walking, and sitting for extended periods and occasionally lifting up to 25 pounds.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers in person and by phone, communicate clearly, and adapt communication style to customers.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by listening to customers’ emotional and practical needs and recommending suitable gowns or dresses.
- Work to identify the customer’s preferred gown or dress within the first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain and promote alterations and personalization services and partner with Alterations Specialists to arrange appointments.
- Take and enter measurements accurately for dress orders and to help minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards and report damaged or broken equipment to management.
- Meet personal dress-code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build customer satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process.
- Support cash-wrap procedures and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling appointments.
- Follow special-order dress procedures.
- Meet the stated platform-conversion and add-on goals: at least 65% platform conversion, 75% headpiece, 10% foundations, and 20% shoes.
- Schedule return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
- Build product knowledge and fashion-trend expertise through timely training and ongoing learning.
- Work toward exceeding sales targets and qualifying for Circle of Excellence membership.
- Carry out new processes, behaviors, contests, and programs as assigned.
- Complete promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts as assigned by store management.
- Support store sales, service, and operational goals and accurately clock in and out for shifts, breaks, and meals.
- Follow loss-prevention, security processes, and policies.
- Complete assigned training, including required myLearning courses within the first 90 days, and keep current with the myLearning curriculum.
- Share sales expertise and product knowledge with fellow Stylists, celebrate team members’ successes, and remain open to coaching and feedback.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
