Part Time Bridal Sales

Davids Bridal•Fayetteville, AR

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers in person and by phone, managing appointments and customer flow, preparing for appointments, understanding customers’ needs, and helping them find an appropriate gown or dress. Stylists provide product and service information, promote alterations and personalization options, take and enter measurements, arrange follow-up appointments, and support customers throughout their wedding-party shopping needs. They also maintain store presentation standards, process transactions, support sales and operational goals, complete training, and collaborate with and support fellow team members.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide a strong customer experience.
Serve multiple customers while delivering 5-Star Customer Service; address concerns and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs; strive to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of having 80% of brides sold attend an alterations appointment.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to store management.
Maintain dress-code standards and promote the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet hourly sales productivity standards.
Support cash-wrap behaviors and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate teammates’ successes, share sales expertise and product knowledge, and act on coaching and feedback.
Perform additional duties as needed.