Part Time Bridal Sales

Davids Bridal•Henderson, NV

23d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They serve as brand ambassadors who demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and coordinate follow-up appointments and alterations services. They use customer-management, appointment, point-of-sale, and iPad systems to support the shopping experience and accurate transactions. They also maintain store standards, support sales and operational goals, complete training, and collaborate with team members.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and over the phone, adapting communication to suit their needs.
Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and proactively address concerns, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to customers’ emotional and practical expectations and needs.
Work to identify the customer’s ideal gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options.
Partner with Alterations Specialists to arrange appointments for gown personalization and fitting, and support the goal of converting 80% of brides sold to alterations appointments.
Ensure measurements are taken and entered correctly for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that meet or exceed customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward stated conversion and add-on goals, including platform conversion of 65% or greater, headpieces at 75%, foundations at 10%, and shoes at 20%.
Schedule return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Build product knowledge and fashion-trend expertise through timely training and ongoing learning.
Work toward Circle of Excellence membership by exceeding sales targets.
Carry out assigned new processes, behaviors, contests, and programs.
Perform assigned store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training, including required myLearning courses within the first 90 days, and remain current with the curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.