Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. They serve as David’s Bridal brand ambassadors and demonstrate the company’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers in person and by phone, preparing for appointments, recommending gowns and related products, supporting alterations and personalization, and maintaining store standards. Stylists use store systems and iPad tools to manage customer flow, customer information, appointments, and transactions. They also support the team’s sales, service, and operational goals, complete required training, and respond to coaching and feedback. This is a part-time position. The role requires standing, walking, sitting, reaching, climbing stairs, and other physical activities for extended periods, as well as occasional lifting of up to 25 pounds. A high school diploma or equivalent is required. Prior retail experience in apparel, service, or a specialty store, and experience with a computerized POS system, are preferred.
Requirements
- High school diploma or equivalent.
- Ability to provide customer service and communicate with customers in person and by phone.
- Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
- Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
- Personal integrity, including matching words with actions to build trust and respect.
- Drive and determination to pursue results and continue through challenging situations.
- Ability to build and maintain positive relationships within and across teams.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
- Provide service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build customer relationships by asking questions, listening, and understanding expectations and needs.
- Help customers identify a suitable gown or dress, aiming to find the right one within the first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain alterations and personalization services, promote these options, and coordinate appointments with Alterations Specialists.
- Take and enter required measurements to support dress orders and minimize returns and exchanges.
- Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management.
- Meet dress code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and provide product and service information.
- Meet hourly sales productivity standards by using the 5-Step Selling Process.
- Support cash-wrap procedures and accurately process transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
- Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
- Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and build product knowledge and fashion-trend expertise; work toward sales targets and Circle of Excellence membership.
- Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals.
- Follow loss-prevention, security, and other company policies.
- Complete assigned training and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
- Share sales expertise and product knowledge with colleagues, celebrate team successes, and respond constructively to coaching and feedback.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
