Service Writer Jobs

About The Position

Requirements

• Basic knowledge of accounting practices
• Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• High School diploma or equivalent experience

Nice To Haves

• General understanding of mechanical/technical terms is preferred

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
• Opens and maintains work orders until they are closed or invoiced
• Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
• Maintains Service Department filings and records related to equipment manuals
• May schedule and maintain mass channel relationships
• Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
• Actively promote and sell service marketing programs, financing and maintenance solutions to customers
• Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
• Other duties as assigned