Service Writer Jobs

About The Position

Requirements

• Minimum of 2 years of customer service, administrative, service coordination, office support, or related experience.
• High School Diploma or GED required.
• Strong computer and data entry skills.
• Equivalent combinations of education, training, and experience will be considered.
• Strong customer service and communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Mechanical aptitude and ability to understand service processes.
• Strong written communication and documentation skills.
• Proficiency with Microsoft Office and business software systems.
• Ability to work independently while supporting a collaborative team environment.

Nice To Haves

• Experience in construction equipment, heavy equipment, trucking, automotive, service, or related industries.
• Technical school certificate or relevant vocational training.
• Experience with work orders, warranty processing, service scheduling, or technician support.
• Knowledge of equipment manufacturers such as JCB, LeeBoy, etc.
• Experience within the construction equipment industry is strongly preferred.
• Construction equipment, truck, automotive, or service industry experience preferred.

Responsibilities

• Serve as the primary point of contact for customers regarding repair status and service updates.
• Coordinate daily service schedules and job planning with technicians and service management.
• Create and process repair estimates for customer approval.
• Open, review, and close work orders accurately and efficiently.
• Review technician paperwork and labor entries for accuracy and completeness.
• Enter and approve technician timesheets within company software systems.
• Create purchase orders and support job costing activities.
• Manage work-in-process and assist with timely job completion and invoicing.
• Track repair progress and proactively communicate updates to customers.
• Verify warranty coverage and submit warranty claims to manufacturers.
• Monitor and track warranty reimbursements.
• Maintain accurate service and customer records within company systems.
• Support the service department in delivering an exceptional customer experience.
• Collaborate with parts, sales, and service personnel to ensure repair efficiency and customer satisfaction.