Service Writer/Advisor

Powersports Career • Ooltewah, TN

4d

About The Position

ProX Powersports is seeking a customer-focused, career-minded Service Writer/Advisor to support its growing customer base at a powersports, lawn equipment, and marine dealership. The position serves as a point of contact between customers and the service department, helping customers understand repairs, maintenance, parts, service options, warranties, costs, and scheduling. The role requires strong organization and communication, a positive attitude, accountability, and the ability to work independently in an energetic, fast-paced environment. A passion for the ATV/UTV community and Polaris products is sought. Service advisor experience is preferred.

The stated schedule is Tuesday through Friday, 8:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 3:00 p.m. Benefits include prorated vacation and paid sick days in the first year, health insurance with a company-paid portion, and several other insurance benefits.

Requirements

• Excellent communication skills.
• Strong organizational skills.
• Stable work history.
• Good driving record.
• Drug-free.
• Ability to work independently.
• Urgency and accountability.
• Positive attitude.
• Strong work ethic.
• Excellent customer service skills.

Nice To Haves

• Service advisor experience.
• Prior dealership experience.
• Passion for the ATV/UTV community and Polaris products.

Responsibilities

• Greet customers and document vehicle concerns and relevant information.
• Consult with mechanics about necessary repairs and possible alternatives.
• Explain products, services, available parts, and service options to customers.
• Answer questions about service outcomes and schedule appointments, vehicle drop-offs, and vehicle pickups.
• Advise customers about warranty protections, required repairs, and maintenance needs.
• Oversee the service department’s workflow and schedule.
• Contact customers about service changes and vehicle pickup times.
• Maintain positive customer relationships to encourage repeat business.
• Explain service details and costs to customers and process payments.
• Submit repair requests for factory and extended warranty approval and receive approval.
• Search digital parts catalogues and order parts that are not available in the store.

Benefits

• Two weeks of vacation, prorated based on hire date in the first year.
• Paid sick days, prorated based on hire date in the first year.
• BCBS health insurance, with a portion paid by the company.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D insurance.
• Accident insurance.
• Critical illness insurance.
• Short-term disability insurance.
• Company-paid life insurance, AD&D, and long-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed