Service Writer/Advisor

United Ag & Turf•Temple, TX

About The Position

United Ag & Turf is a John Deere dealership with multiple locations across Texas, Oklahoma, and Arkansas, serving commercial, construction, agricultural, and consumer customers. The Service Writer/Advisor manages dealership service operations to maximize return on investment by optimizing Service Department processes and ensuring internal and external customer satisfaction. The role grows profitable service labor sales, controls expenses, and attracts, retains, and engages department personnel.

Requirements

At least 1 year of experience in Service Department operations.
Ability to use standard desktop applications such as Microsoft Office and internet-based functions.
Ability to write and speak effectively to individuals and groups.
Ability to effectively lead a team and hold people accountable.
Familiarity with John Deere and competitive products.
Basic understanding of financial principles related to Service Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends as needed.
Excellent customer service skills.
High school diploma or equivalent experience.

Responsibilities

Manage the entire work order cycle, from generation through closing and invoicing for customer and internal work.
Sell service labor and parts and ensure technicians are productive enough to meet budgets and goals.
Work with the Service Manager to identify and execute continuous process improvements.
Communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
Schedule and assign jobs and work areas to Service Department employees according to their skills and knowledge.
Review work orders for completeness and accuracy before customer billing.
Ensure service Warranty and Product Improvement Programs are completed and submitted to the Centralized Warranty Administrator within the required timeframe to receive maximum credit.
Ensure departmental tools, equipment, and vehicles are in good working order.
Coach and develop employees and help them grow their capabilities.
Seek and participate in available company-sponsored training to develop and advance knowledge and skills.
Maintain positive and professional working relationships with peers, management, and support resources, with a commitment to teamwork and exemplary customer service.
Ensure the company’s reputation and image in the community are consistent with company Core Values.