Service Advisor/Writer

McGrath Family of Dealerships • Hiawatha, IA

5d • Onsite

About The Position

McGrath Ford in Hiawatha, Iowa, is seeking a motivated, customer-focused Service Advisor to connect customers with automotive technicians and keep the service process running smoothly. The advisor helps customers understand vehicle maintenance and repair needs, coordinates service work, and builds lasting customer relationships in a fast-paced dealership environment.

This role is suitable for an experienced dealership Service Advisor or Service Writer, as well as candidates with customer-facing sales or customer service experience who want to build a career in automotive service. The company offers paid time off starting on the first day, comprehensive benefits, ongoing training, and opportunities for professional growth and career advancement.

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership service experience is preferred; customer-facing sales, customer service, or automotive industry experience will also be considered.
• Strong communication, customer service, and relationship-building skills.
• Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates.
• Comfort presenting recommended services and working toward department sales and performance goals.
• Strong organizational, multitasking, and time-management skills.
• Ability to manage multiple repair orders and customer interactions in a fast-paced service department.
• Strong problem-solving skills, attention to detail, and commitment to customer satisfaction.
• Comfort learning and using dealership management systems, scheduling software, and other technology.
• Dependable, professional, and motivated, with a team-oriented attitude.
• Valid driver's license with an acceptable driving record.
• Willingness to complete a pre-employment background check.

Nice To Haves

• Previous Automotive Service Advisor, Service Writer, or dealership service experience.

Responsibilities

• Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience.
• Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services.
• Communicate with technicians about inspection findings, diagnostic results, and recommended repairs.
• Clearly explain repair recommendations, preventative maintenance needs, and service estimates to customers.
• Present and sell recommended maintenance and repair services while building customer trust.
• Keep customers informed about repair progress, estimated completion times, and changes throughout the service process.
• Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery.
• Build long-term customer relationships through consistent communication, follow-up, and exceptional service.

Benefits

• PTO starting Day 1
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Ongoing training and professional development opportunities
• Opportunities to expand automotive service knowledge and customer relationship skills
• Career advancement opportunities; 97% of promotions come from within
• Supportive, collaborative, and team-focused service department

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed